FAQ

Below are answers to common questions our customers ask. If you have a question that isn't covered here, feel free to reach out to our support team.

Shipping & Delivery

Do you offer free shipping?
We offer free shipping on all orders above $100, no matter the destination or order size.

Where is my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.

Returns & Refunds

What is your return policy?
We offer a 100% money-back guarantee. If you're not completely satisfied, return it within 30 days of delivery for a full refund.

Product Information

What towel sizes do you offer?

• Washcloth – 30 x 30 cm (12" x 12")
• Hand Towel – 70 x 40 cm (27" x 16")
• Bath Towel – 140 x 70 cm (55" x 27")

Material & Quality

What is Egyptian cotton?
Egyptian cotton is renowned worldwide for its exceptional quality, known for extra-long staple fibers that create unmatched softness, superior absorbency, and long-lasting durability.