FAQ
Below are answers to common questions our customers ask. If you have a question that isn't covered here, feel free to reach out to our support team.
Shipping & Delivery
Where do you ship to?
We ship to 41 countries, including the Netherlands, the rest of the European Union, the United Kingdom, the United States, Canada and Australia. At checkout you can see right away whether we deliver to your address.
How long does delivery take?
We prepare your order within 1–3 business days. After that, delivery takes about 6–10 days. In total, expect your order 7–13 days after you place it. This applies to the Netherlands, the rest of Europe, the UK, the US, Canada and Australia. You get a tracking number as soon as your order ships, so you can follow it.
How much does shipping cost?
- Netherlands: €6.95, free on orders of €55 or more
- European Union: €12.95
- Rest of the world: €19.95
You always see the exact shipping cost at checkout, before you pay.
Where is my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
Do I have to pay import duties?
Depending on your country, customs may charge import duties or taxes when your order arrives. These charges are set by your local customs office and are not included in our prices.
Which currency do you charge in?
All prices are in euros (EUR). If your card uses another currency, your bank converts the amount at its own exchange rate.
Returns & Refunds
What is your return policy?
We offer a 100% money-back guarantee. If you're not completely satisfied, return it within 30 days of delivery for a full refund.
Product Information
What towel sizes do you offer?
- Washcloth: 30 x 30 cm (12" x 12")
- Hand Towel: 70 x 40 cm (27" x 16")
- Bath Towel: 140 x 70 cm (55" x 27")
Material & Quality
What are your towels made of?
Our towels are made from 100% premium cotton, woven for softness, absorbency and long-lasting durability.