Terms of service
Soflora — soflora.co | Last updated: November 5, 2026
1. Who We Are
This website, soflora.co (the "Site"), is operated by Soflora Limited ("Soflora", "we", "us"). These Terms of Service ("Terms") apply to every visit to the Site and every order placed through it (together, the "Services"). By using the Services you agree to these Terms. If you do not agree, please do not use the Services.
2. Eligibility
You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering you confirm that the information you give us is correct and complete.
3. Products and Orders
3.1 Product information. We describe and photograph our products as accurately as we can. Colours can look slightly different depending on your screen, and small variations in textiles are normal.
3.2 Order acceptance. Your order is an offer to buy. A contract is formed when we send you an order confirmation email. We may refuse or cancel an order, for example when a product is unavailable, a price is clearly wrong or we suspect fraud. If we cancel after payment, we refund you in full.
3.3 Prices and errors. Prices are shown in the currency selected on the Site and include VAT where required. Standard shipping is free on all orders. If a price is obviously wrong, we contact you before shipping and you may cancel for a full refund.
3.4 Changes and cancellations. You can change or cancel an order as long as it has not been processed for shipment. See our Return Policy.
4. Shipping and Delivery
4.1 We ship to the countries listed in our Shipping Policy. Orders are usually processed within 1–2 business days and delivered within an estimated 7–10 business days.
4.2 Delivery times are estimates, not guarantees. We are not liable for delays caused by carriers, customs or circumstances outside our control, but we will always help you track down a delayed parcel.
4.3 Duties and import taxes. Import duties, customs fees and local taxes may apply depending on your country. Unless checkout states otherwise, these are paid by the customer.
4.4 The risk of loss passes to you when the parcel is delivered to the address you gave us.
5. Payment
Payment is made at checkout through the payment methods shown there. Payments are processed by secure third-party providers; we never see or store your full card details. Your order is processed once payment is confirmed.
6. Returns and Refunds
6.1 Return window. You may return products within 30 days of delivery for a refund.
6.2 Condition. Items must be in good condition, preferably with original packaging and tags, with proof of purchase.
6.3 Return process. Email us first to receive a return authorization and the return address. Returns sent without authorization may be refused.
6.4 Return shipping costs. Return shipping is paid by the customer, except for defective, damaged or wrong items, where we cover the cost.
6.5 Refunds. We confirm approval within 10 business days of receiving your return, and refund approved returns to the original payment method within 10 business days after approval.
6.6 Defective or wrong items. You can choose a free replacement or a full refund.
6.7 Consumer rights. Nothing in these Terms limits rights you have under the mandatory consumer laws of the country where you live.
6.8 EU, EEA and UK right of withdrawal. Consumers in these regions may withdraw from a purchase within 14 days of delivery without giving a reason. Return shipping is at your cost; we refund all payments, including standard delivery costs, within 14 days of receiving the goods or proof of return. To withdraw, send us a clear statement by email. The full process is in our Return Policy.
7. Marketing Emails
If you sign up for our newsletter, we send you news and offers by email. You can unsubscribe at any time with the link in every email.
8. Intellectual Property
All content on the Site — including text, photos, logos and design — belongs to Soflora or its licensors and may not be copied or used without our written permission.
9. Reviews and User Content
If you send us reviews, photos or other content, you allow us to use, show and share it in connection with our Services. You confirm the content is yours and does not break any law or third-party rights. We may remove content at our discretion.
10. Prohibited Use
You may not use the Site for anything unlawful, to interfere with its security or operation, to collect other users' data, or to resell our products commercially without our permission.
11. Warranties
We provide the Site "as is". Apart from the guarantees in our policies and those required by law, we give no further warranties about the Site.
12. Limitation of Liability
To the extent allowed by law, our total liability for any claim related to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential damage. This does not limit liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.
13. Indemnification
You agree to compensate us for claims and costs arising from your breach of these Terms or misuse of the Site, to the extent allowed by law.
14. Complaints and Disputes
Have a complaint? Please contact us first at soflorateam@hotmail.com; we aim to resolve every issue fairly and quickly. Consumers in the EU can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
15. Governing Law
These Terms are governed by the laws of Hong Kong. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.
16. Changes to These Terms
We may update these Terms from time to time. The version on the Site at the time of your order applies to that order.
17. General
If any part of these Terms is found invalid, the rest remains in force. Our failure to enforce a right is not a waiver of that right.
18. Contact
Soflora Limited
Hoenderberg 31, 3825 CT Amersfoort, Netherlands (not a return address)
Email: soflorateam@hotmail.com
Phone: +1 929 652 5741