Shipping policy
Soflora — soflora.co | Last updated: November 5, 2026
Shipping Costs
We offer free standard shipping on all orders, worldwide — no minimum order value and no hidden fees. Possible import duties or taxes for international orders are explained below.
Where We Deliver
We ship worldwide. We currently deliver to all countries of the European Union, as well as the United States, Canada, the United Kingdom, Australia, New Zealand, Switzerland, Norway, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates. All available destinations are shown in the country selector and at checkout.
Where Your Order Ships From
Orders are sent from one of our international fulfilment warehouses, including warehouses in Asia, depending on the product and your delivery address. Returns go to the address we send you with your return authorization, which may be an international address — see our Return Policy.
Order Handling Time
- Processing: orders are usually prepared for shipment within 1–2 business days (Monday to Friday).
- Cut-off time: orders placed before 5:00 PM (CET) are handled the same business day; later orders the next business day.
- No processing on weekends and public holidays.
Estimated Delivery Times
| Destination | Estimated delivery |
|---|---|
| Netherlands | 7–10 business days |
| European Union | 7–10 business days |
| United Kingdom | 7–10 business days |
| United States & Canada | 7–10 business days |
| Australia & New Zealand | 7–10 business days |
| Switzerland & Norway | 7–10 business days |
| Japan, South Korea, Singapore, Hong Kong, Malaysia | 7–10 business days |
| Israel & United Arab Emirates | 7–10 business days |
These are estimates given in good faith, not guarantees. Carriers, customs checks and busy periods can sometimes cause delays. If your order seems late, contact us and we will look into it straight away.
Duties and Import Taxes
Because orders can ship from outside your country, import duties, customs fees or local taxes (such as VAT or GST) may apply, depending on your country's rules and the order value. Unless checkout clearly states that these are included, they are the customer's responsibility and are collected by the carrier or customs when the parcel is imported.
Shipping Method and Tracking
We work with trusted international carriers. As soon as your order ships, you receive a confirmation email with a tracking number and link, so you can follow your parcel.
Lost or Damaged Shipments
- Damaged on arrival: contact us within 14 days of delivery with clear photos of the product and the packaging. You choose: a free replacement or a full refund, in line with our Return Policy.
- Lost parcels: if tracking stops updating or your parcel goes missing, contact us right away. We will investigate with the carrier and make it right.
- Address details: please check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address. If a parcel comes back to us for that reason, we will contact you to arrange reshipment.
Returns
Want to send something back? Our Return Policy explains every step, the timelines and who pays for return shipping.
Need Help?
Email soflorateam@hotmail.com or call +1 929 652 5741.
Soflora Limited · Hoenderberg 31, 3825 CT Amersfoort, Netherlands (not a return address)