Return policy

Soflora — soflora.co | Last updated: November 5, 2026

We want you to love your Soflora products. If something isn't right, this page explains exactly how returns and refunds work. It matches our Terms of Service. Questions? Email soflorateam@hotmail.com.

Return Window

You can return your order within 30 days of delivery for a refund.

Return Address

Please do not send items to our company address. You receive the correct return address together with your return authorization (see below). It may be an international address.

Conditions

• Please include the original packaging and tags where possible.
• Items must be in good condition, with no damage beyond normal trying out.
• Proof of purchase is required (your order number or order confirmation email).

How to Start a Return

1. Email us at soflorateam@hotmail.com with your order number and the reason for the return. Photos help if an item is damaged or wrong.
2. Receive your return authorization. We reply with the return address and instructions. Please wait for this before sending anything — returns sent without authorization may be refused or take longer to refund.
3. Send the item back with a tracked shipping service, and keep the tracking number until your refund is complete.

Return Shipping Costs

• Changed your mind / no longer needed: return shipping is paid by the customer.
• Defective, damaged on arrival or wrong item: we cover the return. We send a prepaid return label or refund your reasonable return shipping costs, and you choose between a free replacement or a full refund.

Refunds

When your return arrives, we inspect it and email you whether it is approved within 10 business days.

Approved refunds go back to your original payment method within 10 business days of approval. Your bank or card provider may need a few extra days to show the refund.

No refund after 10 business days from our confirmation email? Check with your bank first, then contact us and we will look into it.

Exchanges

Defective or wrong items are exchanged free of charge. If the replacement has the same problem, you get a full refund instead. Want a different size or colour? The quickest way is to return the original item under this policy and place a new order.

Order Cancellations

Want to cancel or change your order? Email soflorateam@hotmail.com as soon as possible. We can cancel or change any order that has not yet been processed for shipment. Once an order is being processed or has shipped, it can no longer be cancelled — but you can return it under this policy after delivery.

Your Statutory Rights

This policy never limits the rights you have under the consumer laws of the country where you live, such as the UK Consumer Rights Act 2015, the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993. If a product does not meet a legal guarantee, those legal remedies apply on top of this policy.

Customers in the EU, EEA and UK: you also have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. Return shipping is at your own cost, and we refund all payments, including standard delivery costs, within 14 days of receiving the goods or proof that you have sent them back. Our 30-day return policy comes on top of this right, never instead of it.

Questions?

Email soflorateam@hotmail.com or call +1 929 652 5741 — we usually reply within 1 business day.
Soflora Limited · Hoenderberg 31, 3825 CT Amersfoort, Netherlands (not a return address)