Privacy policy

Soflora — soflora.co | Last updated: November 5, 2026

This Privacy Policy explains how Soflora Limited ("Soflora", "we", "us") collects, uses and shares your personal information when you visit soflora.co or buy from us. Soflora Limited is the controller of this information.

1. Personal Information We Collect

Information you give us:

Contact and account details — name, email address, phone number, shipping and billing address
Order information — products bought, order value, payment confirmation (we never receive your full card number)
Messages — what you send us by email or through the contact form
Marketing preferences — for example whether you signed up for our newsletter
Reviews and content — reviews or photos you choose to share

Information collected automatically: device and browser details, IP address, approximate location, pages viewed and shopping behaviour such as items added to cart and completed purchases, collected with cookies and similar technologies (see section 4).

Information from third parties: for example from payment providers (payment status), carriers (delivery status) and advertising partners (campaign results).

2. How We Use Your Personal Information

To process, ship and deliver your orders, and to handle returns and refunds
To provide customer support and answer your questions
To send newsletters and offers if you have agreed to this
To show relevant ads and measure how our marketing performs
To analyse and improve our Site and products
To prevent fraud and keep our Site secure
To meet legal obligations, such as tax and accounting rules

For visitors in the EU, EEA and UK, our legal bases are: performing our contract with you (orders), your consent (newsletter, non-essential cookies), our legitimate interests (security, fraud prevention, improving the Site) and legal obligations.

3. How We Share Personal Information

We do not sell your personal information. We only share it with parties who help us run our store:

E-commerce platform: Shopify, which hosts our store and processes orders
Payment providers: to process your payment securely
Fulfilment and shipping partners: warehouses and carriers that pack and deliver your order
Email and marketing tools: to send newsletters if you signed up
Advertising and analytics partners: such as Meta and Google, if you accept these cookies
Advisers and authorities: when required by law or to protect our rights
Business transfers: if our business is sold or merged

4. Cookies and Tracking Technologies

Strictly necessary cookies — needed for the Site and checkout to work
Analytics cookies — help us understand how visitors use the Site
Advertising cookies and pixels — help show relevant ads and measure results

In the EU, EEA and UK we only place non-essential cookies with your consent, which you give or refuse in our cookie banner. You can change your choice at any time, and you can also block cookies in your browser settings. We respect Global Privacy Control (GPC) signals where required by law.

5. Your Privacy Rights

5.1 EU, EEA, UK and Switzerland. You have the right to access, correct or delete your personal information, to restrict or object to its use, to data portability, and to withdraw consent at any time. You may also file a complaint with your local data protection authority — in the Netherlands, the Autoriteit Persoonsgegevens.

5.2 United States. Depending on your state, you may have the right to know, access, correct and delete your personal information and to opt out of "sale" or "sharing" for targeted advertising. Use our Your Privacy Choices page to opt out. We will not treat you differently for using your rights.

5.3 Canada, Australia, New Zealand and other countries. You can ask to access or correct your personal information, and to complain about how we handle it, under the laws that apply to you.

To use any of these rights, email soflorateam@hotmail.com. We may ask you to confirm your identity and will reply within the time required by law.

6. International Data Transfers

Our service providers work in several countries, so your information may be processed outside your own country, including outside the EU/EEA. When that happens, we rely on safeguards such as the European Commission's Standard Contractual Clauses.

7. Data Retention

We keep personal information as long as needed for the purposes above: order records for as long as tax and accounting laws require (usually 7 years), and marketing data until you unsubscribe or ask us to delete it.

8. Security

We use reasonable technical and organisational measures to protect your information, including encrypted (SSL) checkout. No method of transmission over the internet is 100% secure.

9. Children

Our Site is not intended for children under 16, and we do not knowingly collect their personal information.

10. Third-Party Links

Our Site may link to other websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed.

12. Contact Us

For privacy questions or to use your rights:
Soflora Limited
Hoenderberg 31, 3825 CT Amersfoort, Netherlands
Email: soflorateam@hotmail.com
Phone: +1 929 652 5741